The adoption of patient portals has become almost omnipresent throughout the globe. It has been shown that patient portals enhance both patient care and the efficiency of the provider. Patient involvement continues to emerge as a growing trend in health care with the introduction of value-based care. Establishing a patient portal is a great way to increase patient satisfaction, streamline the workflow of the office, and enhance the patient experience throughout.
What is a patient portal?
A portal for patients is a website that provides 24/7 access to personal health information for patients across any device. This helps patients to see the records of visits, test results, immunizations, fees, etc., with a username and password. Additionally, the presence of patients on patient portals opens up opportunities for them to schedule appointments without difficulty, enhance their health awareness with a wide range of educational resources, talk directly with healthcare professionals, and gain valuable insights into their health history with a variety of information.
Patient engagement has become an inevitable aspect in the healthcare industry
The degree of patient involvement in healthcare influences the clinical outcome in many cases and also creates foundations for the positive patient experience that, in effect, helps to build up the positive image of medical service providers. Patient participation has become an integral component of healthcare, according to the World Health Organization Report. The reason being, patients are more able to make informed decisions in favor of medical information once they are involved in the process.
Patient interaction through personalized platforms of patients, in particular, makes companies of medical service providers more sustainable. Patients anticipate that they will be involved in health care activities by health practitioners. The medical industry’s successful technological transformation means that health services are becoming highly sensitive and open in responding to the needs of patients.
Medical service providers also offer various solutions for improving patient satisfaction on online portals. For example, 73 percent of those customers who implemented patient portals in their healthcare systems offered safe messaging, 36 percent included a personal health tracker in their service package, and 66 percent enabled prescription renewal options.
Key benefits of the patient portal technology
Optimize medical office workflow
Tasks that patients would otherwise have to accomplish with the assistance of staff can be done electronically with a patient portal. Through offering online access to patients, staff can be released from scheduling appointments, writing down requests for refilling, and answering referral questions. Providers can use the time they once spent on reporting on lab results and taking messages for physicians, ultimately making the life of the provider simpler.
Restructure patient registration and administrative tasks
Patient portals allow registration forms to be completed digitally before appointment check-in, ensuring productive front-office work. It ensures that instead of walking patients through which forms to fill out and how the front office staff will concentrate on the patient before them and any questions they may need to address. Through this, they can ensure that they feel comfortable with the logistical side of things by the time the patient reaches you and that their only remaining questions are clinical. That ultimately means cost savings for the company and better treatment for you.
Decreases frequency of no shows
One of the patient portals’ most significant advantages is that they can significantly reduce the number of times patients forget to attend appointments. This is because most portals of patients are fitted with the ability to send email reminders about upcoming appointments to patients. Patients particularly enjoy the opportunity to plan and book appointments more quickly. The days of waiting on hold for a receptionist to respond to the phone are long gone. Individuals can update schedules and book appointments with a mouse click with the help of a patient portal.
What has been anticipated for the future of the patient portal industry?
Today, patients are more likely to seek treatment from multiple sources than in the past: their primary care doctor, the local emergency care center, specialty clinics, and even online. Through fitness trackers or at-home devices such as glucometers and blood pressure cuffs, they also produce more health care information on their own.
Consequently, patients want technology to consolidate all of that information and enable them to access and share what they need when they need it. Patients will look for doctors who will provide them with the online experiences they are used to and expect from other aspects of their lives. Software companies outside the healthcare industry are also developing portal-like services, with experts pointing to Apple Inc.’s launch of its Health Records app in January 2018 as an example.
According to health IT experts, such a future state is not so far away. Many websites already have advanced capabilities, such as functions for telemedicine, online scheduling services, and the ability to access notes from doctors. However, these are the exceptions. Besides, technologies like these already exist to allow future applications. Interfaces for application programming, or APIs, and the Fast Healthcare Interoperable Resource (FHIR) specification also allow interoperability between systems.
The patient portal market has exhibited a recent trend of implementation of cloud-based systems to communicate information between the patient and the doctor. With the advent of online channels, patient portals showed great healthcare outcomes because of their large capacity to create value to patients and showed positive dynamics in terms of the variety of usage options provided and participants’ active involvement.
When the core functionality of the patient portal is designed and created by the expert development company that specializes in offering customized software solutions taking into account the medical service provider’s specific needs, the patient engagement software becomes the main tool for care management. In the event of a positive impact on the involvement of patients, patient portals attribute significantly to streamlining the service, generating greater revenue for medical establishments and providers of medical services, and ensuring a higher level of patient care. The Global Patient Portal Market is expected to rise at a market growth of 17.2% CAGR during the forecast period.