Apple’s latest iPad is ahead of the curve in terms of features and designs, but that did not prevent it from having certain issues with curves. Almost immediately after its release, it became apparent that the device was bending in everyday use and could be slightly bent out of the box. Just a few days ago, we reported that Apple had acknowledged the controversy and claimed it was “normal” in a statement to the Verge. But, wait …
Apple has revealed that they never made that statement to the Verge, and apparently, the Verge kept unofficial quotations from Apple employees out of context. Most of the information is still believed to be realistic, however, such as Apple’s claim that iPad Pro has noticed above average return rates.
Quite a few people messaged Apple support regarding the matter, and they all got very similar email responses from Apple’s Senior Vice President of Hardware Engineering Dan Riccio. Here’s one such response that MacRumors received.
“Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets all Apple’s high-quality standards design and precision manufacturing. We have carefully trained it and every part of the manufacturing process is precisely measured and controlled.
Our current specification for iPad Pro flatness is up to 400 microns which is even tighter than previous generations. This 400-micron variance is less than a millimetre (or the width of less than four sheets of paper) and this level of flatness will not be normalized during the lifetime of the product. Note, these minor variations do not anyway in the function of the device.
Again, thanks for reaching out and I hope the above explanation addresses your concerns. ”
The email went on to imply that Apple would have issued a newsletter to a formal statement by the end of tomorrow. That has not happened yet, so we decided to publish this article without publishing it, but we will make an update when they do it.
Of course, if you have noticed already, there are some very bold claims in the email. “Flatness is up to 400 microns” – tell that to the users whose iPad Pros were bent several millimetres out of the box. Equally as suspicious is the claim that “level of flatness will not change during normal use.” While normal use is tricky to define (intentionally, no doubt), many reports of iPad Pro bending after a backpack in a week can be found online.
In the end, though, the iPad Pros have a very serious Achilles’ he, and Apple is not about anything to do it. But if everyone keeps reminding Apple about the issue, they may just fix it for their next iPad.